Support

Contact

Send questions, feedback, billing issues, or problem reports to permitext@gmail.com. Higinio Jimenez Manzano handles Permitext support and urgent operational reports.

The Beta 1 support target is to acknowledge ordinary requests within two business days and urgent account, billing, security, or service-wide reports within one business day. This is a response target rather than a guaranteed service level.

What to include

• what happened and what you expected;
• whether you used the web app or iOS app;
• the Permitext release or iOS build number shown in Settings;
• the approximate time and your time zone; and
• a screenshot if it does not contain confidential project or account information.

Never send passwords, sign-in codes, full payment-card numbers, provider keys, or secret tokens.

Billing and purchases

Manage a web subscription from Permitext Settings through the Stripe billing portal. Manage an iOS subscription through Apple Account subscription settings. See the Subscription and Refund Policy for cancellation and refund routes.

Sign-in and restore

Sign in with the same Permitext account and purchase provider used originally. On iOS, use Restore Purchases after signing in. If a purchase is active but Pro does not appear, report the Permitext account email, purchase platform, and approximate purchase time without sending a receipt that exposes unnecessary payment details.

Professional and code questions

Support can investigate Permitext behavior and source-display problems but does not provide an official code interpretation or professional design advice. Verify decisions against enacted code text and agency guidance and consult the applicable authority or qualified professional.